FRIENDS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. WB SHIELD: © & ™ WBEI.
STEP INSIDE THE WORLD OF FRIENDSTM
Experience Your Favorite Show Like Never Before
ICONIC PHOTO OPS
Explore set recreations including Joey and Chandler’s apartment, Monica’s kitchen, Central Perk and more.
PROPS & COSTUMES
Get one step closer to your favorite FRIENDS™ characters with a wide array of original props and costumes from the show.
WHAT ARE PEOPLE SAYING
PLAN YOUR TRIP
Location:
Aventura Mall, inside the Treats Food Hall, third level near Center Court.
19501 Biscayne Blvd., Aventura, FL 33180
Operating Hours:
Wednesday and Thursdays: 12 p.m. – 7 p.m. (last entry)
Fridays: 12 p.m. – 8pm (last entry)
Saturdays: 10 a.m. – 8 p.m. (last entry)
Sundays: 10 a.m. – 7 p.m. (last entry)
Age Requirement:
All ages are welcome. Guests 12 and under must be accompanied by an adult who is at least 18 years old. Children 3 and younger don’t need a ticket when accompanied by a parent or guardian.
LOCATION
The FRIENDS™ Experience: The One in Miami
Aventura Mall (in the Treats Food Hall, third level near Center Court)
FAQS
WHERE IS THE FRIENDS™ EXPERIENCE LOCATED?
The FRIENDS™ Experience: The One in Miami is located at Aventura Mall (in the Treats Food Hall, third level near Center Court).
WHAT CAN I EXPECT?
The most immersive FRIENDS™ Experience ever. There are set recreations, props and costumes from the show, and even the iconic orange couch! Oh. My. Gawd! Not to mention plenty of Instagram-worthy photo opportunities and limited-edition merchandise! Could you BE any more excited?
DO YOU ACCEPT CASH?
We do not accept cash. All forms of cashless payment are accepted.
IS PHOTOGRAPHY AND VIDEO ALLOWED?
You’re encouraged to take photos and videos throughout the space! Remember to share your photos on social media with #FriendsTheExperience so we can see them! Photo Equipment, such as tripods, light stands, and reflectors, are not permitted inside.
We also have photo opportunities available at the iconic fountain, the PIVOT couch, wedding chapel, Monica’s apartment, and Central Perk. Digital and printed photos are available for that perfect FRIENDS™ memento!
ARE FOOD AND DRINKS ALLOWED INSIDE THE EXPERIENCE?
No Food or Drink Allowed. After the spaghetti sauce stain on the couch, this rule is at Monica’s insistence! Resealable bottles of water are always welcome.
CAN I REFUND OR EXCHANGE MY TICKET? ARE TICKETS TRANSFERABLE?
Tickets are non-refundable and non-transferable. The name on the ticket must match at least one member of your party, and photo ID is required for verification. Fake IDs aren’t accepted—we’re looking at you, “Regina Phalange!”
If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Please visit https://support.showclix.com/s/contact for assistance.”
ARE TICKETS AVAILABLE AT THE DOOR?
Limited standby tickets are available at the door. Guests with timed-entry tickets have priority, so we recommend buying tickets online in advance. Tickets purchased at the door will be priced at the regular peak ticket price level and include an additional fee. Children, student, military, and senior citizen tickets are not available for purchase at the door.
WHAT IF I BOUGHT MY TICKET FOR THE WRONG DATE OR TIME?
Tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Please fill out the showclix contact form for assistance.
DO YOU OFFER CHILD, STUDENT, MILITARY, OR SENIOR DISCOUNTS?
Yes! We want our friends of all ages to visit The FRIENDS™ Experience. Tickets for children ages 4-10 start at $22.00 each, plus taxes and fees. Tickets for students (high school/college ID required), members of the military, and senior citizens (age 55+) start at $24.75 each, plus taxes and fees.
IS THERE AN AGE REQUIREMENT TO ATTEND THIS EXPERIENCE?
All ages are welcome. Guests 12 and under must be accompanied by an adult who is at least 18 years old. Children 3 and under do not need a ticket when accompanied by a parent or guardian.
DO YOU OFFER GROUP SALES?
For groups of 10 or more or for additional information, please email info@friendstheexperience.com and a member of our guest services team will be back to you in about 3 business days.
DOES THE FRIENDS™ EXPERIENCE HAVE A CODE OF CONDUCT?
Providing a safe and fun environment for guests is our number one priority. All guests must adhere to our Experience Code of Conduct below.
- Profanity, abusive language and unruly behavior are not permitted.
- Sharp objects, weapons, and illegal contraband are not permitted on premises.
- If you are late or need to reschedule your ticket to another time/date, there is a standby line; if an opening becomes available, we will allow entry on a first-come, first-served basis. Entry is not guaranteed.
- We reserve the right to inspect all packages, bags, backpacks, purses, fanny packs or any other container on the premise.
- Line jumping is prohibited. Guests who line jump will not be allowed to access the attraction or retail store.
- Guests are required to wear shirts, pants, shoes and face masks.
- Guests should not enter if they have a temperature over 100.40F
- Smoking and vaping is prohibited.
- No outside food or drink is permitted. Water bottles and reusable water bottles with a cap that can be sealed are welcome. Lost Item Disclaimer: The FRIENDSTM Experience is not responsible for any lost or stolen items.
WHAT IS THE BEST WAY TO GET TO THE EXPERIENCE?
From Miami International Airport: Take 1-95 North to Exit 16, (Ives Dairy Road). Turn right (East) onto Ives Dairy Road and go to Biscayne Blvd (one mile). Turn right (South), onto Biscayne Blvd and continue straight through 3 sets of lights; Aventura Mall will be on your left.
From Ft. Lauderdale International Airport: Take 1-95 South to Exit 16, (Ives Dairy Road). Turn left (East) onto Ives Dairy Road and go to Biscayne Blvd (one mile). Turn right (South), onto Biscayne Blvd and continue straight through 3 sets of lights; Aventura Mall will be on your left.
From the Beaches: Take A1A to the William Lehman Causeway (192nd Street Causeway) to Biscayne Blvd, turn right. Aventura Mall will be on your right.
Brightline offers service at the Aventura station to and from Miami, Fort Lauderdale, Boca Raton and West Palm Beach.
IS THERE PARKING?
There is free parking available at Aventura Mall, as well as valet parking. The FRIENDS™ Experience is located in the Treats Food Hall, third level near Center Court.
IS THE FRIENDS™ EXPERIENCE ADA ACCESSIBLE?
We’re proud to be fully accessible for guests with many different disabilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.
If you’d like to let us know you’re coming or if you need additional assistance, please email info@FriendsTheExperience.com or let any of our friendly team members know during your visit.
CAN I BUY MERCH AT THE FRIENDS™ EXPERIENCE?
Of course! The FRIENDS™ Experience Store will be open to the public and ticketed guests any time The FRIENDS™ Experience is open! Please keep in mind we have strict capacity limits and will admit Guests to the store as capacity allows.
We have t-shirts, pins, mugs, Hugsy-Joey’s Bedtime Penguin Pal- and so much more! Why not get your lobster a Crap Bag?
IS THERE AN ONLINE STORE?
Yes! Go to Store.FriendsTheExperience.com for a selection of official merch. But please note, some items are only available in The FRIENDS™ Experience Store.
DO YOU ACCEPT REFUNDS/EXCHANGES?
Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email customerservice@friendstheexperience.com.
HOW CAN I WORK WITH THE FRIENDS™ EXPERIENCE?
All press, influencers and sponsorship inquiries should contact us here.
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FOLLOW US
THE FRIENDS™
EXPERIENCE STORE
Shop for exclusive FRIENDS™ merch, from Central Perk mugs to Crap Bags to Monica’s Strawberry Breakup Jam. You can even bring home your own Hugsy. I KNOW!
If you just can’t wait, shop online now to get your FRIENDS™ fix faster than Joey can eat a sandwich.