The Friends Experience - The One in New York City
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FRIENDS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. WB SHIELD: © & ™ WBEI.

STEP INSIDE THE WORLD OF FRIENDSTM

Experience Your Favorite Show Like Never Before

ICONIC PHOTO OPS

Explore set recreations, including Joey and Chandler’s apartment, the Las Vegas Wedding Chapel, Monica’s living room, and Central Perk Replica.

PROPS & COSTUMES

Get one step closer to your favorite FRIENDS™ characters with a wide array of original props and costumes from the show.

Wide view of a dark museum gallery with many FRIENDS costumes and props in lit cases.

CENTRAL PERK CAFE

Did you know that The One in New York City is the only place you can kick back and relax in a fully functioning replica of Central Perk? Whether you’re starstruck from visiting The FRIENDS™ Experience or just passing our block on the street, come in to try our seasonal menu of beverages and pastries!

  • Two men sitting in the black recliners on a recreation of Joey and Chandler's apartment set.
  • Four people sitting together and smiling on the white couch in the apartment living room set.
  • Exterior view of the Central Perk cafe with neon signs reading "Cappuccino" and "Espresso."
  • Three people posing in front of the iconic purple apartment door with the yellow peephole frame.
  • Two women in a museum standing by a display of costumes for Rachel and Monica.
  • Three people struggling to carry a large couch up a steep flight of stairs, referencing the 'PIVOT' scene.
  • Two men holding hands and smiling in a set dressed for a wedding or ceremony.
  • Mannequins with Superman and Supergirl costumes, armadillo suit, and a white lab coat display.

WHAT ARE PEOPLE SAYING

  • The most unforgettable experience I have in my life!!!
    Eli Monter
    City, or other detail
  • Goosebumps. Take the earliest slot and Premium tickets. My best friend and I have been smiling all day long reminiscing the experience.
    Jovelyn Reyes
  • Amazing experience. Anyone who likes “Friends” Must come! Worth every penny.
    Igor Matkovic
  • If you love Friends, you love this experience! Lifetime memories were made.
    Christina Auchter
  • Staff was super friendly and great wheelchair accessibility! One of our favorite things to do during our visit to NYC!
    Margo Skinner
  • The Friends Experience was so much fun. So many photo opportunities in all the iconic spots from the show.
    Yvette Lagozzino
  • I loved every second of the experience! I’m such a fan of the show and to be able to see actual props and memorabilia from the show blew my mind! The staff were so friendly throughout.
    Ashika Chaluvadi
  • “For both original fans and new ones, The Friends Experience: The One in New York City does not disappoint.”
    Elsa Simcik, Mommy Poppins
  • “Say it with us now: Oh. My. God. The Friends Experience is back and it’s bigger than ever.”
    Kirstin Cole, Elle Spektor, WPIX, PIX 11
  • “Looking for a fabulous date night? (…) Or are you simply a fan of the hit television show, Friends? Look no further, because “The FRIENDS™ Experience: The One In New York City” should be at the top of your list.”
    Dr. Gracelyn Santos, SI Live/Staten Island Advance
  • “Admit it. You’ve always wanted to dance in front of the “Friends” water fountain. Now you can.”
    Matt Levy, NJ.com
  • “Prepare to be filled with FRIENDS™ frenzy, since you’ll even get to sip on actual Central Perk coffee and pastries with family and friends!”
    Marie-Angèle Zoungrana, Secret NYC

PLAN YOUR TRIP

Location:
130 E 23rd St, New York City, NY (Located on the corner of Lexington Ave. and 23rd St.)

Operating Hours:
Monday, Wednesday – Sunday: 10 a.m. – 7:00 p.m. (last entry)
Closed Tuesdays

Age Requirement:
All ages are welcome. Guests 12 and under must be accompanied by an adult who is at least 18 years old. Children 3 and younger don’t need a ticket when accompanied by a parent or guardian.

Four friends cheering while playing football in a recreation of the apartment kitchen set.

LOCATION

The FRIENDS™ Experience: The One in New York City
130 E 23rd St, New York, NY. (Located on the corner of Lexington Ave. and 23rd St.)

FAQS

WHAT ARE THE OPERATING HOURS OF THE EXPERIENCE?

The FRIENDS™ Experience: The One in New York City is open! For exact hours each day, please visit our ticketing page HERE.

WHERE IS THE FRIENDS™ EXPERIENCE LOCATED?

130 East 23rd Street, at the corner of Lexington Avenue, in the Gramercy neighborhood of Manhattan.

WHAT ARE THE OPERATING HOURS OF CENTRAL PERK CAFE?

Central Perk Cafe is open to ticketed and non-ticketed guests during operating hours.

WHAT CAN I EXPECT?

The most immersive celebration of FRIENDS™ ever, in the city that they called home! Step inside two floors of your favorite set recreations, including Monica’s Living Room, the Las Vegas Wedding Chapel, and much more. Poke Ugly Naked Guy and take a victory lap on Pat the Dog. Check out the Holiday Armadillo costume along with two rooms full of real props used in the show!

The FRIENDS™ Experience is packed with amazing photo opportunities, memories from the iconic show, and limited-edition merchandise. Could it BE any more exciting?

WHEN DO I NEED TO ARRIVE FOR MY RESERVATION TIME?

Please arrive 10 minutes before your time slot.

Tickets are valid only for the date and time purchased. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) IF changed prior to the date and time of the tickets. Follow the link in your confirmation email to login to our ticketing portal and swap times, or email us at Info@FriendsTheExperience.com for assistance.

HOW LONG WILL THE FRIENDS™ EXPERIENCE TAKE?

Approximately 60 minutes from start to finish. We did say this is bigger than huge!

CAN I LEAVE THE EXPERIENCE AND RETURN?

Once you leave the space you can’t re-enter, so take your time and enjoy it.

DO YOU ACCEPT CASH?

We do accept cash, but in case someone is stuck in the ATM vestibule, we also accept Visa, Mastercard, Discover and American Express and are tap to pay enabled.

DO YOU OFFER COAT/STROLLER CHECK?

Is it obvious I’m wearing six sweaters? Check your clothes, bags or strollers for $3 per item. Single strollers are also allowed inside, but please note all items are subject to search upon entry.

IS PHOTOGRAPHY AND VIDEO ALLOWED?

You’re encouraged to take photos and videos throughout the space!

Remember to share your photos on social media with #FriendsTheExperience so we can see them!

ARE FOOD AND DRINKS ALLOWED INSIDE THE EXPERIENCE?

No Food or Drink Allowed. After the spaghetti sauce stain on the couch, this rule is at Monica’s insistence! Resealable bottles of water are always welcome.

ARE PETS ALLOWED IN THE FRIENDS EXPERIENCE?

We love our furry friends, however pets and emotional support animals are not permitted inside. Service animals are welcome.

CAN I PROPOSE AT THE FRIENDS™ EXPERIENCE?

Yes! You can share your special occasion with us here at The FRIENDS™ Experience. Guests should purchase general admission tickets and visit us during public hours.

CAN SOMEONE HELP ME COORDINATE MY PROPOSAL?

Email info@friendstheexperience.com and we’ll be there for you!

IS THERE A TICKET PURCHASE LIMIT?

There is a ticket limit of 14 tickets per purchaser.

CAN I REFUND OR EXCHANGE MY TICKET? ARE TICKETS TRANSFERABLE?

Tickets are non-refundable and non-transferable. The name on the ticket must match at least one member of your party, and photo ID is required for verification. Fake IDs aren’t accepted—we’re looking at you, “Regina Phalange!”

If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability). Please visit https://support.showclix.com/s/contact for assistance.

ARE TICKETS AVAILABLE AT THE DOOR?

Limited standby tickets are available at the door. Guests with timed-entry tickets have priority, so we recommend buying tickets online in advance.

WHAT IF I BOUGHT MY TICKET FOR THE WRONG DATE OR TIME?

Tickets can be adjusted to a new date and time (subject to availability). Follow the link in your confirmation email to login to our ticketing portal and swap times, or contact us here for assistance.

DO I NEED TO PRINT MY TICKET?

We can scan your ticket directly from your mobile device, so please save the paper and ink and don’t print your ticket unless you have to.

ARE THERE DISCOUNTS FOR CHILDREN?

Children (3) years of age and under get in free when accompanied by a parent or guardian; anyone over the age of three (3) will need a ticket.

DO YOU OFFER GROUP SALES?

For groups of 10 or more or for additional information, please email info@friendstheexperience.com and a member of our guest services team will be back to you in about 3 business days.

WHAT HEALTH AND SAFETY MEASURES SHOULD I EXPECT WHEN I VISIT THE FRIENDS™ EXPERIENCE?

The health and safety of our Guests and Team Members is our number one priority. We want you to have fun at The FRIENDS™ Experience, so we’ve put standards in place that will keep you, your friends & family, and our staff safe and worry-free. We’re dedicated to keeping the experience not only clean, but “Monica Clean!”

  • Ongoing cleaning of all surfaces & UV sterilization
  • Masks Recommended
  • Hand sanitizing stations and disinfecting wipes by all touch points
  • If a group member is sick, we will encourage your entire group to reschedule

*We reserve the right to modify our health & safety policies in light of evolving circumstances and applicable guidance/regulations.

DOES THE FRIENDS™ EXPERIENCE HAVE A CODE OF CONDUCT?

Providing a safe and fun environment for guests is our number one priority. All guests must adhere to our Experience Code of Conduct below.

  • Profanity, abusive language and unruly behavior are not permitted.
  • Sharp objects, weapons, and illegal contraband are not permitted on premises.
  • If you are late or need to reschedule your ticket to another time/date, there is a standby line; if an opening becomes available, we will allow entry on a first-come, first-served basis. Entry is not guaranteed.
  • We reserve the right to inspect all packages, bags, backpacks, purses, fanny packs or any other container on the premise.
  • Line jumping is prohibited. Guests who line jump will not be allowed to access the attraction or retail store.
  • Guests are required to wear shirts, pants, and shoes.
  • Smoking and vaping is prohibited
  • No outside food or drink is permitted. Water bottles and reusable water bottles with a cap that can be sealed are welcome.
  • Lost Item Disclaimer: The FRIENDS™ Experience is not responsible for any lost or stolen items.

WHAT IS THE BEST WAY TO GET TO THE EXPERIENCE?

Subway:

  • Get the 6 train to the 23rd Street Subway Station (which is on the same block as the Experience).
  • Or get the R train or W train to 23rd Street & Broadway (then walk two blocks East to the Experience).

Bus:

  • Get the M23 crosstown bus to 23rd Street and Park Ave.
  • The M101, M102, and M103 buses also stop one block away, at 23rd Street and 3rd Avenue.

Just be sure not to leave a baby on the bus!

IS THERE PARKING?

Traffic and parking can always be a challenge in Manhattan (remember when Ross got his sports car?). We encourage you to use public transportation whenever possible. There are several private parking garages nearby if you drive. Plan ahead to find the most convenient and affordable spot.

IS THE FRIENDS™ EXPERIENCE ADA ACCESSIBLE?

We’re proud to be fully accessible for guests with many different disabilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.

If you’d like to let us know you’re coming or if you need additional assistance, please email info@friendstheexperience.com or let any of our friendly team members know during your visit.

CAN I BUY MERCH AT THE FRIENDS™ EXPERIENCE?

Of course! The FRIENDS™ Experience Store is open to ticketed and non-ticketed guests during our daily operational hours. Please keep in mind we have strict capacity limits and will admit guests to the store as capacity allows.

We have t-shirts, pins, mugs, Hugsy-Joey’s Bedtime Penguin Pal- and so much more! Why not get your lobster a Crap Bag?

DO YOU ACCEPT REFUNDS/EXCHANGES?

Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email retail@friendstheexperience.com.

IS THE SPACE AVAILABLE FOR PRIVATE/CORPORATE EVENTS?

Planning your next corporate event? The FRIENDS™ Experience is available for private venue buyouts! It is the perfect place for a unique and unforgettable cocktail party, meeting or team outing!

We offer turnkey event planning, production, and audiovisual services to ensure your event is an unforgettable experience, starting at a minimum of $5,000.

Please email events@friendstheexperience.com and a member of our guest services team will be back to you in about 3 business days.

HOW CAN I WORK WITH THE FRIENDS™ EXPERIENCE?

All press, influencers and sponsorship inquiries should contact us here.

Man in a yellow shirt browsing the apparel section of the FRIENDS Experience retail store.

THE FRIENDSTM
EXPERIENCE STORE

Shop for exclusive FRIENDS™ merch, from Central Perk mugs to the iconic yellow frame. You can even bring home your own Hugsy. I KNOW!

Make sure to stop by The FRIENDS™ Experience Store, which is open to ticketed and non-ticketed guests during our daily operational hours.

Four smiling women walking arm-in-arm in a brightly colored room with purple and pink walls.

PRIVATE EVENTS

What better way to experience The FRIENDS™ Experience than with Friends, Co-Workers, or Family? Our space is perfect for corporate events, weddings, product launches, team outings, and fundraisers.

Contact us to learn more about hosting your next event at The FRIENDS™ Experience!

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