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FRIENDS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. WB SHIELD: © & ™ WBEI.

STEP INSIDE THE WORLD OF FRIENDS^TM

Experience Your Favorite Show Like Never Before

ICONIC PHOTO OPS

Explore set recreations including Joey and Chandler’s apartment, Monica’s kitchen, Central Perk and more.

PROPS & COSTUMES

See a wide array of replica props and costumes, bringing you one step closer to your favorite characters.

WHAT ARE PEOPLE SAYING

It was just perfect! Great attention to details and very much like in the series. Cams to take memories in key spots and immortalize golden moments, friendly staff and clean spaces! It was awesome!

Serjir A.

City, or other detail

Was one of the best experiences ever!!! If you’re a true fan it is highly recommended you’re going to have a blast!!!! Of course go with your friends.

Elise A.

This was a great experience, not only is really well designed and thought through but the staff were all excellent. The experience is amazing, all the little details. Definitely recommended to all friends fans.

Luzia L.

It was AMAZING! I am a huge fan of FRIENDS and it was one of the best experiences ever! I was so emotional! Really well done.

Mara G .

A dream came true!

Ambre R.

PLAN YOUR TRIP

Location:
Back Bay | 343 Newbury St, Boston, MA 02115

Operating Hours:
Wednesday: 4:00 p.m. – 7:00 p.m. (last entry)
Thursday and Sunday: 10 a.m. – 4:00 p.m. (last entry)
Friday and Saturday: 10 a.m. – 7:00 p.m. (last entry)
Closed Monday & Tuesday

Age Requirement:
All ages are welcome. Guests 12 and under must be accompanied by an adult who is at least 18 years old. Children 3 and younger don’t need a ticket when accompanied by a parent or guardian.

LOCATION

The FRIENDS™ Experience: The One in Boston | Back Bay
343 Newbury St, Boston, MA 02115

Subway (T):
Green Line (B,C,D): Hynes Convention Center Station. 5-minute walk.
Bus: Routes 1, CT1, or 55.

Parking:
On-Street: Metered parking on Newbury Street.
Garages: Hynes Auditorium Garage (50 Dalton St), Prudential Center Garage (800 Boylston St), Pilgrim Parking (50 Dalton St).

By Bike:
Bluebikes: Nearby stations at Newbury St / Hereford St and Boylston St / Massachusetts Ave.

FAQS

WHERE IS THE FRIENDS™ EXPERIENCE LOCATED?

The FRIENDS™ Experience: The One in Boston is located in the Back Bay district of Boston at 343 Newbury St.

WHAT CAN I EXPECT?

The most immersive FRIENDS™ Experience ever. There are set recreations, replica props and costumes, and even the iconic orange couch! Oh. My. Gawd! Not to mention plenty of Instagram-worthy photo opportunities and limited-edition merchandise! Could you BE any more excited?

WHAT IS DIFFERENT FROM THE PREVIOUS BOSTON POP-UP?

Step into an even bigger world of FRIENDS™ at this experience! You will get to interact with more than ever before while exploring new details like Monica’s kitchen, the iconic apartment hallway, an enhanced Central Perk set, plus exclusive behind-the-scenes content from the show. Premium photo opportunities are also now available at various locations throughout the experience!

DO YOU ACCEPT CASH?

We do not accept cash. All forms of cashless payment are accepted.

IS PHOTOGRAPHY AND VIDEO ALLOWED?

You’re encouraged to take photos and videos throughout the space! Remember to share your photos on social media with #FriendsTheExperience so we can see them! Photo Equipment, such as tripods, light stands, and reflectors, are not permitted inside.

We also have premium photo opportunities available at various locations throughout the experience. Digital and printed photos are available for that perfect FRIENDS™ memento!

ARE FOOD AND DRINKS ALLOWED INSIDE THE EXPERIENCE?

No Food or Drink Allowed. After the spaghetti sauce stain on the couch, this rule is at Monica’s insistence! Resealable bottles of water are always welcome.

CAN I REFUND OR EXCHANGE MY TICKET? ARE TICKETS TRANSFERABLE?

Tickets are non-refundable and non-transferable. The name on the ticket must match at least one member of your party, and photo ID is required for verification. Fake IDs aren’t accepted—we’re looking at you, “Regina Phalange!”

ARE TICKETS AVAILABLE AT THE DOOR?

Limited standby tickets are available at the door. Guests with timed-entry tickets have priority, so we recommend buying tickets online in advance.

WHAT IF I BOUGHT MY TICKET FOR THE WRONG DATE OR TIME?

Tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Please fill out the showclix contact form for assistance.

IS THERE AN AGE REQUIREMENT TO ATTEND THIS EXPERIENCE?

All ages are welcome. Guests 12 and under must be accompanied by an adult who is at least 18 years old. Children 3 and under do not need a ticket when accompanied by a parent or guardian.

DO YOU OFFER GROUP SALES?

For groups of 10 or more or for additional information, please email info@friendstheexperience.com and a member of our guest services team will be back to you in about 3 business days.

DOES THE FRIENDS™ EXPERIENCE HAVE A CODE OF CONDUCT?

Providing a safe and fun environment for guests is our number one priority. All guests must adhere to our Experience Code of Conduct below.

Profanity, abusive language and unruly behavior are not permitted.
Sharp objects, weapons, and illegal contraband are not permitted on premises.
If you are late or need to reschedule your ticket to another time/date, there is a standby line; if an opening becomes available, we will allow entry on a first-come, first-served basis. Entry is not guaranteed.
We reserve the right to inspect all packages, bags, backpacks, purses, fanny packs or any other container on the premise.
Line jumping is prohibited. Guests who line jump will not be allowed to access the attraction or retail store.
Guests are required to wear shirts, pants, and shoes.
Smoking and vaping is prohibited.
No outside food or drink is permitted. Water bottles and reusable water bottles with a cap that can be sealed are welcome. Lost Item Disclaimer: The FRIENDSTM Experience is not responsible for any lost or stolen items.

WHAT IS THE BEST WAY TO GET TO THE EXPERIENCE?

Public Transit: The Massachusetts Bay Transportation Authority (MBTA), or “The T” to locals, is the lifeline of Boston’s public transportation, offering multiple convenient ways to traverse Back Bay. Back Bay is served by the Orange Line and Green Line.

Taxis/Rideshare: Taxis are readily available throughout Back Bay, and you can hail one on the street or find them at designated taxi stands. Rideshare services like Uber and Lyft operate extensively in the Back Bay area.

IS THERE PARKING?

We encourage you to use public transportation whenever possible. There are several private parking garages as well as limited metered parking nearby if you drive. Plan ahead to find the most convenient and affordable spot.

IS THE FRIENDS™ EXPERIENCE ADA ACCESSIBLE?

We’re proud to be fully accessible for guests with many different disabilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.

If you’d like to let us know you’re coming or if you need additional assistance, please email info@FriendsTheExperience.com or let any of our friendly team members know during your visit.

CAN I BUY MERCH AT THE FRIENDS™ EXPERIENCE?

Of course! The FRIENDS™ Experience Store will be open to the public and ticketed guests any time The FRIENDS™ Experience is open! Please keep in mind we have strict capacity limits and will admit Guests to the store as capacity allows.

We have t-shirts, pins, mugs, Hugsy-Joey’s Bedtime Penguin Pal- and so much more! Why not get your lobster a Crap Bag?

IS THERE AN ONLINE STORE?

Yes! Go to Store.FriendsTheExperience.com for a selection of official merch. But please note, some items are only available in The FRIENDS™ Experience Store.

DO YOU ACCEPT REFUNDS/EXCHANGES?

Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email customerservice@friendstheexperience.com.

HOW CAN I WORK WITH THE FRIENDS™ EXPERIENCE?

All press, influencers and sponsorship inquiries should contact us here.

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THE FRIENDS™
EXPERIENCE STORE

Shop for exclusive FRIENDS™ merch, from Central Perk mugs to Crap Bags to Monica’s Strawberry Breakup Jam. You can even bring home your own Hugsy. I KNOW!

If you just can’t wait, shop online now to get your FRIENDS™ fix faster than Joey can eat a sandwich.

SHOP NOW

STEP INSIDE THE WORLD OF FRIENDSTM